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Frequently asked questions
How do I choose a size?
Open a product and use its Size Guide. Measure over light clothing and compare with any product-specific measurements. If you are between sizes, contact us before ordering.
What are the Australian delivery times?
Normal postage is estimated at 5–7 days. Express postage is estimated at 1–3 days. The exact price for the selected product is shown before Square checkout.
Do you ship internationally?
International Normal and Express options appear on eligible products. Normal is estimated at 5–7 days and Express at 1–3 days. Customs or import charges, if any, are the buyer’s responsibility.
How are payments kept safe?
Square hosts the payment page and handles card details. This website does not collect or store full card numbers, CVVs or bank passwords.
What is the change-of-mind return policy?
Contact us within 14 days of receiving the order. The item must be unused and in its original packaging. The buyer pays change-of-mind return postage. Wait for return instructions before posting anything.
What if an item is faulty or incorrect?
Your rights under the Australian Consumer Law are not limited by the change-of-mind conditions. Submit a request so the item and order can be assessed for the appropriate repair, replacement or refund.
How should I care for leather?
Keep leather dry, let it air-dry away from direct heat, store it on a broad hanger, and use a suitable leather conditioner sparingly after testing a hidden area.